GENERAL TERMS

1. Accepting an order for a written translation at the Translation Center

Orders for translation are placed in writing by e-mail, fax, courier (chosen by you), post or in person at some of the offices of the Translation Center - Rezon EOOD.

In the order, the following information must be specified with the customer:

• customer name and contact phone number;
• type of document;
• method of transmission /original, by e-mail, by fax, by courier, by post/;
• language of the original and language of the translation;
• translator, proofreader, editor / as required by the client are marked with a tick,
• the need for proofreader and editor/;
• names of contractors: translator, editor, proofreader;
• type of translation /slow, fast, express/;
• terminology given by a client /marked with a tick/
• requirements for EN 15038:2006;
• cost per page;
• number of pages;
• number of documents;
• cost of translation;
• deadline for the translator;
• time and date of receipt.

2. Receiving orders

Orders placed at the office of the Translation Center - Rezon EOOD are received on the specified date, upon presentation of the order issued by the Translation Center - Rezon EOOD to the client. The presentation of the order is a guarantee to avoid mistakes when handing over the finished order. Upon receipt of an order containing legalization, the customer checks his legalized documents. Notes are made on the spot, upon receipt of the order. All documents translated and legalized by Translation Center - Rezon EOOD are kept for 5 years after their completion.

3. Terms

The deadlines for the execution of the orders are agreed with the customer and recorded in the order. Translation Center - Rezon EOOD carries out the following types of orders:

• Slow translation: over 3 working days;
• Fast translation: up to 3 working days;
• Express translation: up to 8 working hours / from the time of acceptance of the order.

4. Price calculation

The price for a written translation is calculated according to the price list indicated in the office of the Center for Translations - Rezon EOOD, as well as on the company's website: prevodi.rezon.bg All indicated prices are based on one translation page containing 1800 characters (written characters) , including the spaces. "Translated page" means a page of translated text. In this sense, the price of the translation is determined precisely on the number of translated pages, and not on the number of pages of the original.
For a volume greater than 9 pages per working day for 8 working hours, as well as translation outside working hours, is charged according to agreement.
All the terms mentioned above do not include weekends and public holidays.
In the event that the text for translation ordered by the client turns out to be extremely complex, requiring technical time for inquiries and consultations, Translation Center - Rezon EOOD reserves the right to advise the client on extending the deadline for execution

5. Complaints

A complaint is accepted in case there is an order containing the above information. The complaint is made in writing, listing and describing the errors. After acceptance of the complaint, additional editing is done by a consultant and entirely at the expense of Translation Center - Rezon EOOD. If the customer does not accept the edited text, the validity of the complaint is assessed by an independent expert. In this case, a percentage reduction is made from the price, in accordance with the judgment of the independent expert. If, during the translation process, a claim arises from the client for the use of certain terms that were not specified in advance, Translation Center - Rezon EOOD will extend the deadline for completing the order in order to apply the correction to the already translated material. Complaints are accepted up to 14 days after delivery of the completed order. Complaints for orders containing legalization are made upon receipt of the order.

6. Privacy and Backup

"CENTER ZA PREVODI REZON" EOOD guarantees the protection of company or trade secrets of customers. All information made available to "CENTER ZA PREVODI REZON" EOOD and related to the assigned work or relating to the client or its related persons, joint ventures, subsidiaries, as well as any other information designated as such will be considered confidential. before its provision to "CENTER ZA PREVODI REZON" EOOD. All translators sign a Confidentiality Declaration and a notarized Declaration of Criminal Liability, according to Art. 290, para. 2 of the Criminal Code on the reliability of the translations made. Unless otherwise agreed with the clients, as a rule, all translations are archived and stored on an electronic medium for a period of 5 years after their delivery to the client. At the customer's request, special measures may be taken to protect the information or all originals, reference documents and translations may be destroyed immediately.

7. Ownership of Materials and Copyrights

Translation Center - Rezon EOOD will retain its right of ownership and copyright on the materials created as a result of the performance of Services under contract/order. Translation Center - Rezon EOOD is not responsible for any changes that occur to the meaning of the text after the final sending of the documents electronically or their delivery in paper form.

8. Other Final Provisions

Disputed issues between the parties will be resolved through negotiations, and when this is impossible, the dispute will be referred to the Bulgarian court.